FAQ

Welcome to the Capilelle FAQ page! We are here to help ensure you have the best possible shopping experience. If you need further assistance, please do not hesitate to contact us.

Shipping & Delivery

1. How long will it take to receive my order? We know you're excited to receive your items! Here are our estimated delivery timelines:

Handling Time: 1–2 business days (Monday–Friday)
Transit Time: 6–8 business days (Monday–Friday)
Total Estimated Delivery Time: 7–10 business days

2. Do you offer free shipping? Yes! We are happy to offer free shipping on all orders within the United States. No minimum purchase is required.

3. How can I track my order? As soon as your order has shipped, you will receive an email confirmation containing your tracking number. You can monitor your shipment’s progress on our Order Tracking Page.

4. Do you ship internationally? At this time, we ship exclusively within the United States. This allows us to maintain our shipping standards and offer free delivery to our domestic customers.

Returns & Refunds

5. What is your return policy? We offer a simple and hassle-free 30-day return window. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. For full details, please review our Return Policy.

6. What if I receive a defective product? We take great pride in our quality, but if something arrives less than perfect, we will make it right. We will replace any defective item at no cost to you. Please contact us at info@capilelle.com within 30 days of receiving your order so we can assist you promptly.

7. Can I cancel my order after it is placed? Yes. We offer a 24-hour cancellation window. If you change your mind, please contact our support team within 24 hours of placement to ensure we can stop the shipment and issue a full refund.

8. When will I receive my refund after returning a product? Once your return is received and inspected, your refund will be processed immediately. Credits are typically initiated to your original payment method within 7 business days, depending on your payment provider.

9. What is the process for exchanging a product? To get you the item you want as fast as possible, we recommend returning the original item for a refund and placing a new order. Specific exchange instructions are outlined in our Return Policy.

About Capilelle

10. Where is Capilelle located? Capilelle is a United States-based online business. Operating exclusively online allows us to keep our focus on curated quality and provide a wider selection of products directly to your door.

11. Can I place a bulk order for my business or organization? Absolutely. We welcome bulk orders and are happy to discuss specialized pricing and logistics. Please contact our support team at info@capilelle.com for details.

12. How can I contact customer support? We are always here to help! You can reach our support team through our Contact Us page or by emailing us directly at info@capilelle.com .

Fraud Prevention

Capilelle reserves the right to cancel or place orders on hold if they are suspected of fraud or unauthorized activity. To protect our community, additional identity verification may be requested for high-value or flagged transactions. If you experience any billing issues, please contact us first at info@capilelle.com so we can assist you directly.