Shipping policy
Last Updated: April 20, 2026
At Capilelle, we are committed to providing an exceptional shopping experience, including clear and straightforward shipping practices. We are proud to offer free shipping on all orders within the United States.
1. Shipping Locations
This shipping policy applies to all orders shipped within the United States. Currently, we do not offer international shipping.
2. Delivery Timelines
We work hard to get your order to you as quickly as possible. Below are our estimated delivery timelines:
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Order Cutoff Time: 5:00 PM (EST) – Eastern Standard Time.
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Note: Orders placed after this time will be processed the next business day, which may add one extra day to the delivery estimate.
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Order Handling Time: 1–2 business days (Monday–Friday).
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Transit Time: 6–8 business days (Monday–Friday).
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Total Estimated Delivery Time: 7–10 business days.
Please note that delivery times are estimates and may vary due to factors outside of our control, such as carrier delays or extreme weather.
3. Shipping Costs
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Free Shipping: All orders within the United States qualify for free shipping with no minimum order requirement and no hidden handling fees.
4. Carrier Services
We partner with reliable shipping carriers to ensure your order arrives safely, including:
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USPS
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UPS
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FedEx
5. Tracking Your Order
Once your order has shipped, you will receive an email confirmation containing your tracking number. You can monitor your shipment’s progress on our Order Tracking Page.
6. Delivery Issues
If you experience any issues, including delays or lost packages, please contact our customer service team immediately at info@capilelle.com . We are here to help ensure your order reaches you.
7. Contact Information
Store Address: 6012 Fuller Ridge Ct, South Carolina 29526, United States
Store Email: info@capilelle.com
Store Phone: +18542090600
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)
We do our best to reply to your e-mail within 1-2 business days.