Billing Terms and Conditions

Last Updated: April 20, 2026

At Capilelle, we want your shopping experience to be as smooth as possible. This policy explains how we handle payments, your security, and what you can expect when you check out with us.

1. Accepted Payment Methods

We offer a variety of secure payment options so you can choose what works best for you. We currently accept:

  • Credit & Debit Cards: Visa, MasterCard, and American Express.

  • Digital Wallets: Apple Pay and Google Pay.

  • Bank Transfers: Reserved for bulk orders only. Please contact us for details if you are placing a large order.

 All payments are processed in United States Dollars (USD).

2. Payment Processing

To get your order moving as quickly as possible:

  • Payment is required at the time of purchase.

  • We begin processing and prepping your items for shipment as soon as full payment is confirmed.

  • If a payment is declined by your provider, we won't be able to confirm the order, but we’ll reach out to help if there’s a technical glitch.

3. Pricing & Currency

  • All prices shown on Capilelle are in USD.

  • We strive for accuracy, but prices are subject to change. The price you see at checkout is your final price.

  • Any applicable taxes or shipping fees will be clearly calculated and displayed before you click "Pay"—no hidden surprises.

4. Your Security

Your trust is everything to us. Capilelle uses industry-standard SSL encryption and trusted payment gateways to keep your data safe. We never see or store your full credit card details on our servers.

5. Refunds & Chargebacks

  • Refunds are processed in accordance with our Refund & Return Policy.

  • If you notice a billing error or have a question about a charge, please reach out to us at info@capilelle.com first. We’re here to help and would much rather resolve the issue directly and quickly than go through a long chargeback process.

6. Fraud Prevention

To protect all our customers, we reserve the right to hold or cancel orders that appear fraudulent. In some cases, we might reach out for a quick identity verification on high-value orders just to be safe.

7. Policy Updates

As we grow, we may update these terms. Any changes will be posted right here with a new "Last Updated" date.

8. Contact Us

Questions about your bill? We’ve got you covered.

Store Address: 6012 Fuller Ridge Ct, South Carolina 29526, United States 

Store Email: info@capilelle.com 

Store Phone: +18542090600 

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST) 

We do our best to reply to your e-mail within 1-2 business days.